Platform focus
Focused first. Built to scale.
Korvo is launching with two strategic ecosystems — one for the front door of service across every team, one for the intelligence behind it.
Platform
Freshworks
Enterprise service, everywhere
An AI-powered Enterprise Service Management (ESM) platform for every team that serves employees or customers. One portal, workflow engine and AI across HR, facilities, finance, legal, operations, IT and customer support — so ITSM becomes one part of a much bigger service picture, not the whole story.
Freshservice ESM
- Enterprise Service Management across every team
- HR, facilities, finance, legal and operations
- IT service management as part of the ESM whole
- Catalogue, knowledge and assets
- Workflow automation and SLAs
- Portal and self-service design
Freshdesk Customer Service
- Omnichannel support
- Ticketing, routing and escalation
- Customer knowledge base
- Freddy AI-assisted support
- CX reporting and insight
Freshworks Optimisation
- Platform health checks
- Process redesign
- Automation backlog
- Reporting improvements
- Adoption and admin enablement
One platform. Every service team.
ESM first — with ITSM as one part of the picture.
Freshservice runs the same portal, workflow engine and AI across every team that serves employees or customers — HR, facilities, finance, legal, operations and IT — so service improves everywhere, not just in the IT queue.
- Onboarding and offboarding
- Employee case management
- HR knowledge and self-service
- Maintenance and space requests
- Visitor and safety workflows
- Facilities asset tracking
- Procurement and approvals
- Vendor and invoice queries
- Policy knowledge and intake
- Contract and NDA intake
- Policy and compliance queries
- Matter triage and routing
- Work orders and field tasks
- Logistics and shared services
- Cross-team workflows
- Incident, request, problem and change
- Assets and CMDB
- Major incident workflows
Ideal customers
100 to 5,000 employee organisations • Lean service teams across HR, facilities, finance, IT and operations • Fast-growing businesses • Teams replacing email-based service across the business • Customers who need value in weeks, not months.
Platform
Databricks
Data & AI foundations
Modern AI needs more than experiments and disconnected copilots. It needs trusted data, strong governance and scalable architecture. We help customers build that foundation on Databricks.
Platform Foundations
- Workspace and lakehouse design
- Data engineering pipelines
- Ingestion patterns and modelling
- Performance and cost optimisation
Governance & Unity Catalog
- Unity Catalog design
- Access and ownership models
- Lineage and data quality
- AI governance readiness
Analytics & Insight
- Executive dashboards
- Operational reporting
- Data product design
- Self-service analytics and KPIs
AI & ML Enablement
- AI use case discovery
- GenAI and ML architecture
- Model and feature governance
- Production AI readiness
Ideal customers
Fragmented data estates • Businesses preparing for AI adoption • Legacy warehouse modernisation • Inconsistent reporting • Teams that need governed, trusted data products.
Freshworks + Databricks
Where service experience meets data intelligence.
Freshworks improves the front door of service. Databricks improves the intelligence behind it. Korvo brings them together into measurable business outcomes.
Service Intelligence Dashboard
Unify Freshworks service data with wider operational data for executive insight into demand, cost and experience.
AI-Ready Knowledge
Analyse ticket patterns and resolutions to close knowledge gaps and power AI-assisted service.
Predictive Service Operations
Use historical service data to predict demand peaks and fix recurring issues before they escalate.
Customer Experience Analytics
Combine support interactions with product and billing data to understand customer health.
Automation Opportunity Mining
Identify the processes, ticket types and handoffs most suitable for automation.